SHIPPING & RETURNS
Our shipping and returns policy
SHIPPING & RETURNS
Our standard shipping is between 4 -12 working days for UK deliveries on personalised gifts. For embroidered workwear packages our current dispatch timescales are between 5-15 working days after a print proof has been confirmed.
We offer a flat rate shipping fee of £7.95 for all medium - large parcels and £3.50 for small parcels to UK mainland + free deliveries for orders over £99.
For areas outside of the UK mainland we offer a flat rate shipping fee of £14.95 for all medium - large parcels and £7.95 for small parcels to UK mainland.
We do not currently provide international shipping to areas outside of the UK.
Return & Exchange Policy
We do not offer a refund or exchange on any items that have received personalisation / customisation which includes printing or embroidery of any kind. Any blank garment purchased that are free from any form of personalisation must be returned to Crafty Print within 30 days to receive a full refund, items must be free from damage and have no visible signs of wear and tear on any garment returned. Crafty Print reserve the right to refuse a refund should any item returned have any visible signs of damage including rips, tears or dirt or if the item has distinct odours, blemishes or has signs of wear.
We will not accept any garments covered with animal or human hair. Any items found to be in poor condition will be returned back to you.
Crafty Print currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.
The returned parcel is the responsibility of the customer until it has arrived at Crafty Print headquarters. The postage of the returned parcel must be covered by the customer, Crafty Print does not currently offer free returns.
Returns can take up to 10 days to process, each item returned will be thoroughly inspected before a refund is issued. A copy of our returns form complete with your name and address should be included in the parcel before it is sent back to us to ensure an easy transaction when issuing you with a full refund. To receive updates on the process of your parcel you should also provide Crafty Print with tracking details on your returned parcel.
All parcels / orders are dispatched from our head office in Rugby, Warwickshire.